Privacy Policy

1. Introduction

Welcome to Dunia Link.

Dunia Link is a digital marketplace platform owned and operated by Universe Advanced Technologies Limited. This Privacy Policy explains how we collect, use, store, protect and disclose your information when you use the Dunia Link mobile application, website and related services, collectively referred to as the “Platform.”

Your privacy is important to us. We are committed to protecting your personal information and processing it responsibly.

By downloading, installing, registering for, accessing or using Dunia Link, you acknowledge that you have read and understood this Privacy Policy.

2. About Dunia Link

Dunia Link is a platform that enables:

• Customers to search for products and services.
• Vendors to register and promote their businesses.
• Businesses to advertise their products and services.
• Customers and vendors to communicate through the Platform.

3. Information We Collect

Depending on how you use the Platform, we may collect the following information.

3.1 Personal Information

• Full name
• Email address
• Mobile number
• Username
• Password, stored securely
• Profile photo, where applicable
• Date of registration

3.2 Vendor and Business Information

• Business name
• Business category
• Business description
• Business address
• Business contact information
• Business logo
• Products and services
• Images and videos
• Business operating hours

3.3 Device and Technical Information

• Device model
• Operating system
• Device language
• App version
• IP address
• Device identifier, where applicable
• Mobile network information
• Crash reports
• Diagnostic information

3.4 Location Information

With your permission, Dunia Link may access your device location to:

• Display nearby businesses.
• Improve search results.
• Help customers locate vendors.
• Improve the user experience.

You may deny or revoke location permission at any time through your device settings.

4. Information You Provide

You may voluntarily submit information such as:

• Business information
• Product listings
• Service listings
• Photos
• Videos
• Reviews
• Ratings
• Comments
• Support requests
• Profile information

You are responsible for ensuring that the information you submit is accurate, lawful and does not violate the rights of another person.

5. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Verify vendor accounts where applicable.
• Display business listings.
• Connect customers with vendors.
• Provide search functionality.
• Improve Platform performance.
• Personalize your experience.
• Respond to customer support requests.
• Send important service notifications.
• Detect fraud, abuse and unauthorized activities.
• Monitor system security.
• Maintain audit logs.
• Improve our products and services.
• Comply with legal and regulatory obligations.

6. Notifications

Dunia Link may send:

• Account notifications
• Security alerts
• Business verification updates
• Vendor notifications
• Customer support messages
• Platform announcements
• Maintenance notices

You may manage notification permissions through your device settings where applicable.

7. Device Permissions

Depending on the features you use, Dunia Link may request permission to access:

• Camera
• Photos and media library
• File storage
• Location
• Notifications
• Internet connection

Permissions are requested only where necessary to provide a feature and can be disabled through your device settings.

8. Data Sharing

We do not sell your personal information.

We may share information only:

• With your consent.
• With trusted service providers acting on our behalf.
• When required by applicable law.
• To comply with lawful requests from government authorities.
• To protect our legal rights.
• To investigate fraud, abuse or security incidents.
• In connection with a merger, acquisition or corporate restructuring.

Any service provider receiving personal information is expected to apply appropriate security and confidentiality safeguards.

9. Third-Party Services

The Platform may use third-party services including:

• Firebase
• Google Play Services
• Apple Push Notification Service
• Google Maps
• Apple Maps
• Cloud hosting providers
• Analytics services

These providers may process information under their own privacy policies and service terms.

10. Data Security

We implement reasonable technical and organizational safeguards, including:

• Secure authentication
• Encryption where appropriate
• Access controls
• Audit logging
• Secure cloud infrastructure
• Regular security updates
• System monitoring
• Backup and disaster recovery procedures

Although we take reasonable measures to protect information, no method of electronic transmission or storage is completely secure.

11. Data Retention

We retain information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Protect the Platform.
• Enforce our agreements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

12. Account Deletion

You may request deletion of your Dunia Link account by contacting:

support@dunialink.co.tz

Where legally permitted, we will delete or anonymize your personal information within a reasonable period after verifying your request.

Some information may be retained where required by law, for fraud prevention, dispute resolution, security or legitimate business purposes.

13. Your Rights

Subject to applicable law, you may:

• Access your personal information.
• Update your information.
• Correct inaccurate information.
• Request deletion of your account.
• Withdraw permissions granted to the application.
• Contact us regarding privacy concerns.

14. Children’s Privacy

Dunia Link is not intended for children under the age of 18 without the consent or supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

15. International Data Transfers

Your information may be stored or processed on secure servers located in different jurisdictions where necessary to provide the Platform.

Where applicable, reasonable safeguards will be implemented to protect personal information transferred across jurisdictions.

16. Cookies and Similar Technologies

Our website and related services may use cookies and similar technologies to:

• Improve Platform functionality.
• Remember preferences.
• Improve security.
• Analyze usage.
• Enhance the user experience.

You may manage cookie preferences through your browser settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and may also be communicated through the Platform where appropriate.

Your continued use of Dunia Link after the effective date of an updated Privacy Policy constitutes acknowledgement of the revised Privacy Policy.

18. Contact Us

19. Acceptance

By downloading, installing, registering for or using Dunia Link, you acknowledge that you have read and understood this Privacy Policy.